Shipping policy
SHIPPING AND DELIVERY POLICY
FELIPE COTTO WATCHES
Last updated: 3 October 2026
1. GENERAL INFORMATION
1.1. The seller and entity responsible for fulfilling orders is Felipe Cotto Watches spółka z ograniczoną odpowiedzialnością, with its registered office in Katowice, ul. Jana III Sobieskiego 11/E6, 40-082 Katowice, Poland, entered in the Register of Entrepreneurs of the National Court Register under number 0000531334, NIP 7010447551, REGON 360140446, hereinafter referred to as “FCW” or the “Seller”.
1.2. Contact for delivery and order fulfilment:
email: office@felipecotto.com
tel.: +48 690 570 777
1.3. FCW responds to emails within 2 business days. Telephone contact is available at the number above.
1.4. This policy sets out the rules for fulfilling orders, delivery and collection in person of Products purchased from the FCW online store. It does not limit any mandatory statutory rights of Consumers.
2. DELIVERY AREA
2.1. FCW delivers within Poland and, subject to the availability of safe transport and suitable insurance, to the following countries and territories:
a) European Union and European Economic Area countries;
b) the United Kingdom;
c) Switzerland;
d) the United States;
e) Canada;
f) the United Arab Emirates;
g) Japan;
h) Singapore;
i) Australia.
2.2. Delivery to countries not listed in section 2.1 is possible only following FCW's prior individual confirmation. The Customer should contact FCW for information before placing an order.
2.3. FCW may decline to fulfil an order or propose an alternative delivery method if:
a) safe or insured transport to the destination is unavailable;
b) the shipment is subject to restrictions imposed by the carrier, law, sanctions, an embargo or customs requirements;
c) the address provided does not allow safe delivery;
d) there are reasonable concerns regarding transaction security, the accuracy of the information provided, fraud prevention or the ability to fulfil the order.
3. DELIVERY METHODS AND COSTS
3.1. Available delivery methods are presented to the Customer at checkout before the order is placed. They may depend in particular on the destination country, Product value, insurance requirements, shipment type, carrier service availability and legal restrictions.
3.2. The delivery cost is shown to the Customer before the contract is concluded. International delivery costs may depend on the destination country, the shipment's value and nature, and the required level of transport protection.
3.3. FCW may use external logistics operators, shipping brokers and carriers. The Customer will be given the selected carrier's name and a tracking number when available.
3.4. FCW does not dispatch the Product until full payment has cleared, unless the parties expressly agree otherwise in writing.
3.5. FCW may contact the Customer before dispatch to obtain further confirmation of delivery details, the delivery method or information necessary to fulfil the order.
4. PROCESSING AND DELIVERY TIMES
4.1. Order processing time is the time FCW needs to verify the order, confirm payment, prepare the Product, check that all items are included, secure the shipment and hand it over to the carrier.
4.2. FCW endeavours to dispatch the Product within the period stated in the offer, order confirmation or individual correspondence with the Customer. Unless otherwise specified, the Product will be delivered without undue delay and no later than the deadline required by mandatory provisions of law.
4.3. Estimated transit time depends on the destination country, selected method, carrier operations, security procedures, customs clearance, public holidays, weather conditions and other events beyond FCW's control.
4.4. Stated timeframes are estimates unless FCW has expressly confirmed a particular deadline as binding.
4.5. In the event of a significant delay, FCW will inform the Customer of the known reasons and, where possible, an updated estimated fulfilment date.
5. COLLECTION IN PERSON
5.1. Collection in person may be available only by prior appointment and following confirmation from FCW.
5.2. Collection takes place at:
Felipe Cotto Watches sp. z o.o.
ul. Jana III Sobieskiego 11/E6
40-082 Katowice
Poland
or another location specified in advance and confirmed by FCW in writing.
5.3. Before collection, FCW may require confirmation of the collecting person's identity and the order number, and require full payment to have cleared.
5.4. The Product may be released to someone other than the Customer only by prior arrangement with FCW and after FCW's identification requirements have been met.
6. INTERNATIONAL DELIVERIES, CUSTOMS DUTIES AND TAXES
6.1. For delivery outside the European Union, the Customer may be required to pay customs duties, import taxes, clearance fees, local charges and other amounts required by the law of the destination country.
6.2. Unless FCW expressly informs the Customer otherwise before the contract is concluded, the charges referred to in section 6.1 are not included in the Product price or delivery cost and are payable by the Customer as the importer.
6.3. The Customer is responsible for providing accurate information required for customs clearance and cooperating with the carrier or relevant authorities where necessary for delivery.
6.4. FCW is not liable for delays, detention of the shipment, additional costs or inability to deliver resulting from the Customer's failure to provide required information or documents, pay import charges, or from decisions of customs authorities, unless mandatory provisions of law provide otherwise.
7. TRACKING, RECEIPT AND TRANSPORT RISK
7.1. If tracking is available for the selected delivery method, FCW will provide the tracking number after dispatch.
7.2. The Customer should check the external packaging upon receipt. If there are signs of damage, tampering or interference, the Customer should, where possible, draw up a damage report with the carrier, take photographs and contact FCW without delay.
7.3. In dealings with a Consumer, the risk of accidental loss of or damage to the Product passes to the Consumer when the Consumer, or a third party designated by them other than the carrier, takes physical possession of the Product, subject to mandatory provisions of law.
7.4. In dealings with a Customer who is not a Consumer, risk passes in accordance with applicable law, FCW's Terms and Conditions or individual arrangements between the parties.
8. INCORRECT ADDRESS, UNCOLLECTED SHIPMENTS AND ORDER CHANGES
8.1. The Customer is responsible for providing a complete and correct delivery address, contact details and information required to fulfil the order.
8.2. If the Customer provides an incorrect or incomplete address, fails to collect the shipment, refuses to accept it without grounds, or fails to cooperate with customs clearance, FCW may charge the Customer reasonable costs of reshipment, return shipping, storage, clearance or other costs arising as a result, to the extent permitted by applicable law.
8.3. Requests to change the delivery address or method should be sent promptly to office@felipecotto.com. FCW will endeavour to accommodate the change but cannot guarantee that it will be possible once processing has begun or the shipment has been handed over to the carrier.
9. DELAYED, DAMAGED OR LOST SHIPMENTS
9.1. In the event of a delayed, damaged or lost shipment, the Customer should contact FCW without delay, providing the order number, tracking number if supplied, and a description of the problem.
9.2. FCW will take steps to clarify the matter with the carrier or logistics operator. The time required may depend on the carrier's procedures, destination country, documentation and nature of the report.
9.3. This policy does not limit the Consumer's rights under mandatory provisions of law.
10. RELATIONSHIP WITH THE RETURNS AND COMPLAINTS POLICY
10.1. The rules on withdrawal from the contract, returning Products, complaints and the voluntary FCW warranty are set out in the “Returns, Complaints and Warranty Policy”.
10.2. For an ordinary withdrawal from the contract, the Customer bears the direct cost of returning the Product in accordance with the Returns, Complaints and Warranty Policy. For an accepted complaint or a lack of conformity with the contract, FCW bears necessary transport costs in accordance with applicable law.